F.A.Q.

How can I order on www.lucioleetpetitpois.com?
  • Select your articles and go to your “Cart” page;
  • Confirm your cart and click “Proceed to checkout“;
  • You will then be able to log in, register or continue with your order without an account;
  • Enter your delivery details as well as promotionnel codes;
  • Choose your payment method;
  • Finalize your order by clicking “Place order“.
Which payment methods are accepted?

We have chosen PayPal and Sogenactif as secured online payment gateways.

Your credit card details are never stored on our website nor do they transit through our servers, which guaranties the best security in terms of online payment.

  • PayPal manages the whole online payment process. Once you confirm your basket and input your contact details on our website, you will be automatically re-directed to Paypal which will then manage the different stages of the payment process using SSL (Secure Socket Layer).
  • Sogenactif allows you to use your credit cards, Visa, Mastercard and other private payment cards. It offers a secure environment thanks to (i) the SSL protocol that allows our bank, Société Générale, to crypt all banking information details, and (ii) the 3D secure disposal that identifies the owner of the credit card before the transaction can be confirmed.
How much are delivery costs?

Delivery is free for all orders above 30 euros and to France, Monaco and Andorre.

Orders below 30 euros will be subject to weight-based delivery charges according to the French postal office. For more information on delivery costs, please visit our “delivery” page.

When will I receive my order?

For France, Andorre and Monaco, delivery can be expected within 2 to 3 working days from the moment the order is placed. For international orders, deliveries can take anytime between 4 to 15 days depending on the destination. Please visit our “delivery” page for more information.

As soon as your order is under way, you will receive an email with a tracking number. All orders are sent using products from the French Post Office (lettre max, colissimo, etc).

Orders

What if I am not satisfied with my purchase?
  • No problem ! Your order can be returned to us within 21 days in their original packaging. We only take back articles that are intact and unused.
  • Shipping costs necessary to return the article(s) will be borne by you.
  • Return address: Luciole et Petit Pois, 2 rue Camille Berruyer, 44000 Nantes, France

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